Plan Your Stay FAQs

Everything you need to know before staying in Norwich

After staying inside for so many months, it’s wonderful to finally be able to go somewhere different! Lots of hotels and other accommodation have now reopened, with extra safety precautions in place ready to welcome you.


If you’re keen for a change of scenery, but want to know more about what to expect, read our FAQ below.

Frequently Asked Questions

Do I need to do lots of research before travelling?

You might need to do a little more research than normal. To make the most of your trip, we recommend following #KnowBeforeYouGo! That means planning ahead, checking websites, and booking in advance for some activities. You can also check the Government advice to see if anything has changed.

When booking accommodation, are there flexible cancellation policies?

Many accommodation providers have introduced new policies for cancellation. Before you book check with your accommodation provider directly.

How can I make sure I’m staying somewhere that has increased their safety standards?

VisitEngland has a new industry standard mark that many businesses in the tourism industry are using. Look out for the ‘We’re Good To Go’ mark. The AA has also launched a Covid-19 safe scheme for UK hospitality businesses. You can also check on accommodation websites for more information, or give them a call to ask what steps they’re taking.

How can I keep safe when travelling?

If you are using public transport, remember to wear a facemask. It is also mandatory to wear a mask in shops from 24 July. Make sure to wash your hands, and maintain social distancing. You may also want to carry hand sanitiser, so you can disinfect on the go.

What if the place I visit is really busy?

Most businesses have reduced their capacity, so they will be quieter than normal, and there will be more space between groups. Lots of attractions also currently ask people to book in advance, so make sure to check their website.

If you have booked to attend an event, venue, or restaurant, and can no longer make it, please get in touch with the business to cancel your booking. If you notify the business, they can offer someone else the opportunity to attend, which will help them in the long run.

How can I avoid crowds in the countryside, and at the beach?

Norwich is surrounded by lots of beautiful countryside, with walks all around the region! We’re also lucky enough to have over 90 miles of coastline in Norfolk alone, so if the beach you visited seems too busy, just travel a little further to find a quieter spot.

When you visit the countryside, think #RespectProtectEnjoy: Respect other people, Protect the natural environment, and Enjoy the outdoors.

What should I do if I feel unwell?

If you feel unwell, have a temperature, have a persistent cough or other COVID-related symptoms we recommend that you immediately get a COVID-19 test. You can order a self-test kit online, or attend a drive-through testing site, please check here for more information. Test results usually come back within 24-hours. Until you have your results, it is best to isolate from others.