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Norwich Business Improvement District (BID) includes VisitNorwich, Norwich the City of Stories, Norwich Cycle Parking, Norwich Sharing City, PopUp Norwich and Free Norwich BID WiFi.
Personal Data that may be Collected about You
We ask you to provide certain personal data (i.e. name, email address, phone number) when you sign up to our newsletter, blog, when you enter our competitions or you register interest in our projects and initiatives.
Personal data (name, email address, phone number and bank/card details) will also be collected when you purchase products or services (i.e. tickets for events).
Personal data will also be collected (via registration form, Twitter, Facebook and Instagram login) when registering for our services such as free Norwich BID city centre WiFi. If using social media to access this service we may collect certain profile information stored in your social media platform account, such as name gender, email address and interests.
If registering for one of our events we will collect personal data at the point of registration such as name, organisation and email address. The data is used for event registration and on the day event administration.
Personal data will also be collected for submission or expression of interest to one of our projects i.e. murals.
If applying for a volunteer position as a City Host, personal data will be collected as part of the application process. Data will be used for follow up purposes, for registration within the scheme, induction and for communication purposes regarding rota’s and updates regarding the scheme.
If applying for a recruitment vacancy, personal data will be collected as part of the recruitment process. Data will be used for follow up purposes and notification of interview.
When you use the service, we may collect certain information by automated means, such as cookies and similar technologies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website (via Google Analytics) and to better understand how you interact with our site and to compile statistical reports on website activity, therefore assisting us in improving the delivery of our services and to display more relevant content to you.
You can set your browser to remove or disable cookies by following your web browsers help file directions. If you do not accept cookies, however, you may not be able to use all sections, features and functions of our site.
These are the main cookies you will see on our website:
Google Analytics (__utma, __utmb, __utmc, __utmz, _ga)
Google Analytics cookies are used to collect anonymous information about how visitors use visitnorwich.co.uk. We use the information to help us improve our website. The information collected is anonymous and includes the number of visitors to the website, page views, interactions with the website and other anonymous statistics.
This cookie is used to save articles, listings and events that you favourite on visitnorwich.co.uk. The cookie stores a unique ID that is used to retrieve your favourites from the database, to make these easily accessible through the favourites menu. Removing this cookie will remove all your favourites.
TawkTo (_cfduid, _ga)
TawkTo is the live chat plugin that allows you to speak to a member of VisitNorwich staff directly from the website. Removing this cookie may make live chat functionality inaccessible.
Facebook Pixel (_fbp)
This cookie stores a tracking ID for Facebook Pixel which is used to track conversions from Facebook adverts and improve our services and marketing impact.
This cookie stores a tracking ID for Hotjar, which collects anonymous user data that helps us to improve our website and make it easier for you to use.
How We May Use Your Personal Data
We may use the personal data we obtain from or about you for a variety of purposes, including:
How we Share Your Personal Data
We may disclose the personal data we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:
Your Rights and Choices
You have the right to:
Data Security and Data Retention
We maintain appropriate technical, administrative, and physical safeguards to protect personal data and other information disclosed or collected by us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. We review, monitor and evaluate our privacy practises and protections on a periodic basis. We are not responsible for any errors by individuals in submitting personal data to us.
Whilst we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and we are not responsible for the theft, destruction or inadvertent disclosure of your personal information.
We also delete your personal data when it is no longer necessary for the purposes for which we process it.
Compromise of Personal Information
Your personal data will not be transferred to any third parties or countries.
Do Not Track
We do not respond to Do Not Track signals.
We do not knowingly collect personal information from children under the age of 13 and we do not target our services to children under 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make reasonable commercial efforts to delete such information.
How to Contact Us