Frequently Asked Questions

Do you have a map of Norwich?

Yes, you can pick up a free map of Norwich at various locations around the city. The map is full of information on shopping, attractions, restaurants and ‘must-see’ attractions. The Norwich map can always be picked up from the Tourist Information Centre at The Forum. Keep an eye out for our City Hosts in their blue tabards, who are happy to help you find your way around Norwich (and have a chat too!).


Download a PDF of the Norwich Map here.

Where can I park in Norwich?

Norwich has plenty of car parks dotted all over the city.

Click here for more information.

Can I leave my luggage somewhere?

Store your luggage with Stasher where you book and pay online

Visit the Stasher website here.

What shouldn’t we miss on our visit to Norwich?

A visit to Norwich would not be complete without a trip Norwich Cathedral, The Cathedral boasts the second tallest spire in England, and the Cathedral Close is a tranquil space away from busy Tombland. Also don’t miss our 900-year-old Norman Castle (now a museum and art gallery), our second cathedral – St John the Baptist, Elm Hill, Upper St Giles in The Norwich Lanes and so much more.

For a full guide to what’s on in the city, check out our Discover Norwich section and our ‘See & Do’ page.

Are there guided tours?

There are regular walking tours of the city centre (from £5.50), available to book from the Tourist Information Centre. Scheduled tours run from Easter to October and include the popular ‘City of Centuries’, as well as a changing programme of themed tours.

You can also hop on an open-top sightseeing bus and discover the whole city. Tours start from the Coach Bay outside Castle Mall, with various stops across Norwich. The first tour departs at 10.30, then every hour on the half-hour with the last tour departing 15.30. Daily from March to September, then Tuesday to Saturday during October.

Paul Dickson Tours offer themed guided walks. 2 favourites include a tour of around Norwich Market, and ‘Shardlake’s Norwich’: all about CJ Sansom’s latest novel Tombland, which features Kett’s Rebellion.

What can I do for free in Norwich?

Norwich not only has plenty of free places to visit, but a programme of free events throughout the year.


Norwich Cathedral regularly offers free 1 hour guided tours. Marble Hall in Surrey House is free to visit from Monday – Friday during office hours. Norfolk & Norwich Festival (international arts) takes place over 17 days each May, with a large programme of large free outdoor events – don’t miss the spectacular opening event. Hot on its heels is Open Studios where artists throw open their doors for to you to get behind the scenes of local makers. The Sainsbury Centre for Visual Arts offers free entry to their permanent collection.


Over the summer, experience free bandstand concerts in Norwich parks. And there is free outdoor music and entertainment in July during the 3-day Lord Mayor’s Celebrations. Each July The Museum of Norwich and Strangers’ Hall have free entry for 2 weeks, courtesy of the Norwich Freemen.


In September, Norwich and Norfolk hosts the largest heritage events programme outside London, during Heritage Open Days. Norwich Science Festival takes place in October and includes a free and paid for programme of events for all the family. Finally, at Christmas, entry to the Tunnel of Light is free.


Can I explore the city on foot?

Yes, the city centre is very compact – approximately 30 minutes’ walk from one side to the other if you’re a confident walker. In the city centre you can reach on foot: attractions, museums, independent shops, high street shops, 2 shopping malls, Norwich Market, restaurants, pubs, bars, the bus station, the rail station, the river and four theatres. Look out for our City Hosts, who are here to help you make your way around Norwich.

Where is the Cathedral?

Norwich has two cathedrals, the oldest being the magnificent Romanesque Cathedral situated in Tombland. Norwich Cathedral is home to the largest monastic cloisters in England and houses more than a 1,000 beautiful medieval roof boss sculptures. The city is also home to the Roman Catholic cathedral. Situated on Unthank Road, this cathedral is a fine example of the great Victorian Gothic Revival.

When is the market open?

Situated in the heart of Norwich, Norwich Market is open Monday to Saturday with a much smaller offer on a Sunday. It’s one of the largest and oldest open-air markets in the country, and has been located in its current spot for over 900 years. In 2019 it won Best Large Outdoor Market at the Great British Market Awards. While the market sells a delicious range of quality local foods, it’s also a champion for international street food, offering up some of the finest produce and dishes from around the world! Amongst many things, you can buy fresh flowers, plants, haberdashery, hoover bags, vintage clothes, books and even get your hair cut!

Where can I park with a Blue Badge (disabled parking) in Norwich?

For information on where to park with your blue badge, visit Norwich City Council website.

Is there a shop mobility scheme?

Yes, based in intu Chapelfield shopping centre on parking Level 1. Norwich Shopmobility is a scheme which offers the loan of scooters, electric and manual wheelchairs and walking aids.

Where is the Sainsbury Centre?

The Sainsbury Centre for Visual Arts is one of the most prominent University art galleries in Britain. It is world renowned and was designed by Norman Foster. Located on the campus of the University of East Anglia (UEA), the Centre is just a short bus journey on the number 25 or 26 bus.

How can we get a great view of the city?

Head up to Mousehold Heath for a stunning view of the city skyline. Located north-east of the medieval city boundary, Mousehold Heath is a fantastic local nature reserve where people go to unwind from the pace of city life. It was from the heath that an army of rebels besieged the city during Kett’s Rebellion in 1549.

If you don’t fancy the long walk, hop onto the open-top sightseeing bus tour and stop off at Mousehold (seasonal). You can also join a tower tour at St John’s Cathedral for another amazing view. In the city centre itself – from the mound of Norwich Castle – see the Norwich skyline which takes in medieval churches, both cathedrals, The Forum, City Hall and more.

How do we find out about public transport?

Find full details here.

Can I speak to someone at The Tourist Information Centre?

If you need further help and would like to speak to someone then the friendly and knowledgeable team at the Norwich Tourist Information Centre will be able to assist.

They can be contacted by email at:

By telephone at: 01603 213999

They are available: Monday to Saturday: 10am – 5.30pm and Sundays: (from 7 July to 1 September) 10.30am – 3.30pm.