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Accessibility Need-To-Know

Accessibility Need-To-Know

From accessible toilets and parking to citywide seating and the best routes for a stress-free visit, take a look below at all the practical need-to-know information you need for your trip to Norwich.

Accessible Attractions

Accessible Shopping

Accessible Accommodation

Accessible Itinerary

Norwich Map

 

Accessible Toilets

You’ll find accessible toilets in public venues, attractions and stores across the city. All toilets are RADAR key accessible.

Changing Places toilets:

  • The Forum
  • Chantry Place
  • Castle Quarter
  • Norwich Castle
  • Whitlingham Country Park

Accessible toilets:

  • Marks and Spencer
  • Jarrolds
  • John Lewis
  • Norwich Market
  • Norwich Castle
  • Norwich Cathedral
  • Car Parks: Rose Lane, St Andrews, St Giles
  • Norwich Bus Station
  • Norwich Train Station

You can visit Changing Places’ website and Toilet Map to find your closest accessible toilet on a map.

Blue Badge Parking

There’s accessible parking across the city’s public car parks, streets and shopping centres. For particular attractions, visit our Accessible Attractions page.

On-Street Parking

  • All Saints Green (AVIVA)
  • All Saints Green (John Lewis)
  • Bank Plain
  • Bank Street
  • Ber Street
  • Bethel Street (opposite Sir Issac Newton Free School)
  • Bethel Street (outside City Hall customer centre)
  • Brigg Street
  • Cathedral Street
  • Cowgate
  • Gentlemans Walk (opposite Lloyds Bank)
  • Gentleman’s Walk (outside the Halifax)
  • King Street
  • London Street
  • Mandela Close
  • Opie Street
  • Princes Street
  • Rouen Road
  • St Benedicts Street
  • St Georges Street
  • Surrey Street
  • Theatre Street
  • Tombland

Multi-Storey Car Parks

  • St Andrews (52 spaces, 50% discount)
  • St Giles (11 spaces, 50% discount)
  • St Stephens (4 spaces)
  • Rose Lane (36 spaces, 50% discount)
  • Riverside (24 spaces)
  • Chantry Place (43 spaces)
  • Castle Quarter (30 spaces)
  • The Forum (12 spaces)
  • John Lewis

Open-Air Car Parks

  • Barn Road (5 spaces, free)
  • Chantry (4 spaces, additional free hour for every hour you buy)
  • Chapel Field East (1 space, additional free hour for every hour you buy)
  • Colegate (5 spaces, free)
  • Monastery Court (3 spaces, free)
  • Pottergate (2 spaces, additional free hour for every hour you buy)
  • Queens Road (3 spaces, free)
  • Rouen Road (9 spaces, additional free hour for every hour you buy)
  • Westwick Street (3 spaces, additional free hour for every hour you buy)

For more details on blue badge parking across the city, please visit the Norwich City Council website.

Shopmobility

Shopmobility is located in Chantry Place shopping centre on Car Park Level -1.

Opening Hours
Tuesday – Friday: 9am – 4pm

Here you can hire electric scooters and wheelchairs for free. There is also an accessible toilet.

Please be aware Shopmobility is run by volunteers and may not always be open at the stated times.

Seating

You’ll find indoor and outdoor seating in public areas across the city. This list excludes any shops.

Indoor Seating

  • Norfolk & Norwich Millennium Library
  • Chantry Place
  • Castle Quarter

Outdoor Seating

  • Hay Hill
  • Castle Gardens
  • Chapelfield Gardens
  • Cathedral Close
  • St Gregory’s Green
  • St Georges Street
  • St Andrews Plain
  • Norwich Market

These are the main areas for outdoor seating in the city. Please refer to The Norwich Society’s ‘Atlas of Seating in Norwich City Centre‘ for individual or small groups of seating in Norwich, as well as our Book Bench Trail.

Accessible Routes & Pathways

Norwich is a compact city that’s easy to explore within a day. These are the most accessible pedestrian areas and pathways.

Castle & Marketplace

  • Royal Arcade/ Arcade Street (hill) 
  • Red Lion Street to White Lion Street (past Primark) 
  • Castle Meadow
  • Rampant Horse Street/ Red Lion Street
  • Theatre Street
  • Gentleman’s Walk
  • St Peters Street/ Millennium Plain and the area surrounding The Forum
  • Bethel Street

Business District

  • Westlegate/ All Saints Green and the area surrounding John Lewis
  • St Stephens Street/ Surrey Street 

King Street Quarter

  • Rouen Road/ King Street 

Norwich Lanes

  • Opie Street
  • London Street 
  • St Giles Street/ Upper St Giles

Cathedral Quarter

  • Prince of Wales Road
  • Tombland
  • Cathedral Close

Creative Quarter

  • St George’s Street/ St Andrews Street

Transport

Norwich is served by two main transport hubs- the Bus Station and the Train Station. Both accommodate passengers with accessibility needs. 

Norwich Bus Station 

  • All buses equipped with low floor and ramps 
  • Safe & Better Journey cards are available for communication with drivers 
  • A tactile map responds to React keys with audible information on facilities, bus stop locations and departure times. 
  • Norwich is a National Express accessible stop where a wheelchair lift can be deployed.

The bus station is run by Konectbus. Please call 03300 539358 for any enquiries. 

Norwich Train Station 

  • Step-free access 
  • Free water refill 
  • Passenger Assist available, including help with boarding and alighting, ramps, and the ticket office. 
  • Induction loop 
  • BSL interpreter service with SignLive 
  • Welcome Point interactive touchscreen giving station and journey planning information (including live departures, arrivals and a station map), as well as the option to call staff for assistance, tactile text, Braille, an induction loop and the opportunity to give feedback.

The train station is run by Greater Anglia. Please call 08000 282878 for Passenger Assist. 

Freedom Transport Taxis 

  • Accessible taxis day and night across Norfolk 
  • Only accessible wheelchair taxi firm offering prebooking for evening taxis for those with mobility needs. 
  • Services include 24/7 emergencies, healthcare appointments, and transfers to Norwich and London airports. 
  • Fares at standard UK minibus prices 

For Freedom Transport Taxis, please contact 01603 652037 or [email protected].

Norwich Door to Door Mobility Transport

  • Door to door community transport service for residents of Norwich and the city’s districts
  • Accessible minibuses provide transport to appointments, clubs, shops, lunches and more.
  • Equipped with tail-lifts, steps, secure anchor points, DBS-checked drivers and passenger assistants.
  • Fares from £3 one way.
  • Available for group bookings.

To contact Norwich Door to Door, please visit their website, call 01603 776735 or email [email protected].

Norwich Airport

Please inform you travel agent or airline if you need travel assistance at the airport. They will pass this information onto Passengers with Reduced Mobility (PRM). PRM’s helpline is contactable daily from 7am – 6pm on 07833 403180.

  • Travel assistance available at dedicated points at check-in, car parks, departures and travel desk.
  • Single-storey building with step-free access
  • Wheelchairs available to borrow for free. Subject to availability.
  • Accessible toilets
  • Accessible parking in Car Park 1
  • Stoma-friendly toilets available, with free emergency ostomy supplies available, including bags, protective seals and elastic tape belts.
  • Key wayfinding routes available via British Sign Language, large print, spoken word, easy-read and international languages.
  • Aviramp available to aid boarding and disembarking. A stair climber is also available.
  • Hearing loops available
  • Assistance dogs allowed (Pets Travel Scheme (PETS) compliance necessary)
  • Sunflower lanyards available to use free of charge.
  • Staff on hand to assist- look out for staff with a green sunflower pin badge.
  • Pre-travel familiarisation visits available for hidden disabilities, such as autism.
  • It is advised that anyone with a medical device brings a medical device awareness card. You can download one here.

For more information, please visit Norwich Airport’s website, including their accessibility page (including a walkthrough video) and contact page, where you’ll find phone numbers and email addresses to the relevant departments. You can call Norwich Airport Main Switchboard on 01603 411 923.

Medical Services

In case of the need for any medical services, please use the list below.

Norwich & Norfolk University Hospital (Colney Lane, NR4 7UY): Accident & Emergency, open 24 hours, 7 days a week.
Norwich NHS Walk-In Centre (Rouen Road, NR1 1RB): open daily, 7am – 7pm.

Late Night Pharmacies

Boots (Riverside Retail Park, NR1 1WR): 8.30am – 7pm (Mon – Fri), 9am – 6pm (Sat), closed Sundays
Morrisons (Riverside Retail Park, NR1 1WU): 9am – 7pm (Mon – Sat), 10am – 4pm (Sun)
St Stephens Gate Pharmacy (Wessex Street, NR2 2TJ): 8.30am – 9pm (Mon – Sat), 10am – 8pm (Sun)
Roundwell Pharmacy (New Costessey, NR5 0GB): 9am – 9pm (Mon – Fri), 9am – 7pm (Sat), 8am – 4pm (Sun)
Boots (Longwater Retail Park, NR5 oJT): 8am – 9pm (Mon – Sat), 8.30am – 6.30pm (Sun)
Asda (Drayton High Road, NR6 5DT): 9am – 9pm (Mon – Sat), 10am – 4pm (Sun)

Other Resources

Here’s a list of other resources that you may find useful for your trip to Norwich. 

For any dietary requirements, check out our blog on the best vegetarian and vegan food in Norwich.