You’ll find accessible toilets in public venues, attractions and stores across the city. These are:

• Marks and Spencer
• Jarrolds
• John Lewis
• Norwich Market
• Norwich Castle
• Norwich Cathedral
• Car Parks: Rose Lane, St Andrews, St Giles
• Norwich Bus Station
• Norwich Train Station

All toilets are RADAR key accessible.

You can visit Toilet Map to find your closest accessible toilet on a map.

See below for Changing Places toilets.

There are 5 Changing Places toilets in Norwich. These are:

• The Forum
• Chantry Place
• Castle Quarter
• Norwich Castle
• Whitlingham Country Park

All toilets are RADAR key accessible.

You can visit Changing Places’ website to find your closest accessible toilet on a map.

There’s accessible parking across the city’s public car parks, streets and shopping centres. The main locations are:

On-Street Parking

• All Saints Green (John Lewis)
• Ber Street
• Bethel Street (opposite Sir Issac Newton Free School)
• Bethel Street (outside City Hall customer centre)
• Brigg Street
• Gentlemans Walk (opposite Lloyds Bank)
• Gentleman’s Walk (outside the Halifax)
• King Street
• London Street
• Opie Street
• Princes Street
• St Benedicts Street
• St Georges Street
• Surrey Street
• Theatre Street
• Tombland

Multi-Storey Car Parks

• St Andrews (52 spaces, 50% discount)- accessible ticket machine available.
• St Giles (11 spaces, 50% discount)
• St Stephens (4 spaces)
• Rose Lane (36 spaces, 50% discount)
• Riverside (24 spaces)
• Chantry Place (43 spaces)
• Castle Quarter (30 spaces)
• The Forum (12 spaces)
• John Lewis

Open-Air Car Parks

• Barn Road (5 spaces, free)
• Chantry (4 spaces, additional free hour for every hour you buy)
• Pottergate (2 spaces, additional free hour for every hour you buy)
• Rouen Road (9 spaces, additional free hour for every hour you buy)

For a complete list of blue badge parking, please visit our Accessibility Need-to-Know page.

For more details on blue badge parking across the city, please visit the Norwich City Council website.

For particular attractions, visit our Accessible Attractions page.

Yes. Shopmobility is located in Chantry Place shopping centre on Car Park Level -1.

Opening Hours
Tuesday – Friday: 9am – 4pm

Here you can hire electric scooters and wheelchairs for free. There is also an accessible toilet.

Please be aware Shopmobility is run by volunteers and may not always be open at the stated times.

Norwich has a fantastic selection of attractions, ideal for all ages and interests. Many of them offer accessible parking and toilets, step-free access, and sensory and interactive elements. These include:

The Forum– a public venue known for its free events, with step-free access, fixed hearing and induction loops, and free WiFi.

Norwich Cathedral– a 900-year-old religious building, with step-free access (including to the Refectory cafe), large print leaflets, and free wheelchairs to borrow.

Norwich Castle Museum & Art Gallery– the UK’s most accessible castle, with step-free access, portable hearing loop, large print information, seating, braille labelling and captioned films.

Museum of Norwich– museum telling the story of Norwich’s people and industries, with step-free access, multi-sensory displays, audio cassette, and braille documents.

Sainsbury Centre– innovative art museum and outdoor Sculpture Park, with step-free access, sensory backpacks, and bookable tours for blind and partially sighted visitors.

For more details and a full list of Norwich’s most accessible attractions, please see our Accessible Attractions page.

Yes. Almost all of Norwich’s venues accept assistance and guide dogs.

For full details, please check out our individual accessibility pages:

Accessible Attractions

Accessible Shopping

Accessible Food & Drink

Accessible Accommodation

Yes. There is seating located inside and outside across Norwich.

Indoor Seating

• Norfolk & Norwich Millennium Library
• Chantry Place
• Castle Quarter

Outdoor Seating

• Hay Hill
• Castle Gardens
• Chapelfield Gardens
• Cathedral Close
• St Gregory’s Green
• St Georges Street
• St Andrews Plain
• Norwich Market

These are the main areas for outdoor seating in the city. Please refer to The Norwich Society’s ‘Atlas of Seating in Norwich City Centre‘ for individual or small groups of seating in Norwich, as well as our Book Bench Trail.

This list excludes any shops.

Norwich is a compact city that’s easy to explore within a day. These are the most accessible pedestrian areas and pathways.

Castle & Marketplace

• Royal Arcade/ Arcade Street (hill) 
• Red Lion Street to White Lion Street (past Primark) 
• Castle Meadow
• Rampant Horse Street/ Red Lion Street
• Theatre Street
• Gentleman’s Walk
• St Peters Street/ Millennium Plain and the area surrounding The Forum
• Bethel Street

Business District

• Westlegate/ All Saints Green and the area surrounding John Lewis
• St Stephens Street/ Surrey Street 

King Street Quarter

• Rouen Road/ King Street 

Norwich Lanes

• Opie Street
• London Street 
• St Giles Street/ Upper St Giles

Cathedral Quarter

• Prince of Wales Road
• Tombland
• Cathedral Close

Creative Quarter

• St George’s Street/ St Andrews Street

Yes, you can pick up a FREE map of Norwich at various locations around the city. The map is full of information on shopping, attractions, restaurants and things to do.

Keep an eye out for our City Hosts in their blue tabards, who can give you a map and are happy to help you find your way around Norwich (and have a chat too!).

You can view and download the Norwich Map here!

Norwich is served by two main transport hubs- the Bus Station and the Train Station. Both accommodate passengers with accessibility needs. 

Norwich Bus Station 

• All buses equipped with low floor and ramps.
• Safe & Better Journey cards available.
• A tactile map responds to React keys with audible information on facilities, bus stop locations and departure times. 
• Norwich is a National Express accessible stop.

Norwich Train Station 

• Step-free access 
• Free water refill 
• Passenger Assist available
• Induction loop 
• BSL interpreter service with SignLive 

Freedom Transport Taxis 

• Accessible taxis day and night across Norfolk 
• Services include 24/7 emergencies, healthcare appointments, and transfers to Norwich and London airports.

For more details, please see our Accessibility Need-to-Know page.

Norwich has a wonderful selection of theatres and live performance venues. Here’s a list of the most accessible:

Norwich Theatre Royal– the largest stage in the East of England, with step-free access, free WiFi, wheelchair-adaptable seating, induction loop, sensory toolkits, familiarisation visits, and Accessibility Scheme. Offers BSL, audio described, captioned, touch tours, dementia-friendly and relaxed performances.

Norwich Arts Centre– multi-arts venue, with designated seating viewing area, wheelchair spaces, hearing loops, Safe Space room and Gold Award from Attitude is Everything.

Cinema City– three-screen cinema, managed by Picturehouse, with wheelchair spaces, step-free access, lowered counters, and hearing loops. Captioned and relaxed screenings and audio description (marked AD) available.

For more details, please visit our Accessible Attractions page.

Yes! Cheryl Cade is an award-winning tour guide, international food & drink judge, and cheese and beer sommelier, known for her fascinating food and drink and history tours.

• Tours can be catered to different dietary requirements, wheelchair access and visual impairments.
• Assistance dogs are welcome.
• Cheryl has a Level 2 in British Sign Language and is a Qualified Special Education Needs (SEN) tutor.

Yes! Many attractions and venues across Norwich and Norfolk offer companion and carer discounts and free tickets. These include:

• Norwich Theatre – free and discounted tickets
• National Centre for Writing – free tickets
• Norwich Arts Centre – free tickets
• Norfolk Museums Service – free tickets
• Wroxham Miniature Worlds – free tickets
• Bure Valley Railway – 50% off

For a full list, please see our Accessible Attractions and Accessible Attraction in Norfolk pages.

If you have sensory needs, there are a number of attractions and places in Norwich that caters to your needs.

Attractions for Sensory Needs

Norwich Castle– tactile elements, interactive displays, low lighting.

Museum of Norwich– multi-sensory and interactive displays, including touch, smell and sound.

Norwich Arts Centre– Safe Space with low lighting, seating and calming items, such as fidget toys.

Sainsbury Centre– sensory backpacks.

The Cat House– weekly quiet hour, games and books.

Norwich Theatre– sensory toolkits with ear defenders, fidget items and visual supports, familiarisation visits, quiet breakout spaces, SEN workshops, touch tours and relaxed performances.

For more details and attractions, please see our Accessible Attractions page.

Quiet Spaces

Plantation Garden

Strangers’ Hall garden

Mousehold Heath

Riverside walk

See our blog on the best green spaces in Norwich for more.

Norwich’s food and drink scene caters to all manner of tastes and requirements. Wheelchair accessible eateries include:

Yalm– step-free access, flexible seating, accessible toilets and wheelchair friendly doors.

The Last– wheelchair accessible seating, accessible toilet and large print menus.

Refectory Cafe– level access, wheelchair lift, accessible toilet and wheelchair available to borrow.

For more details and places to eat, visit our Accessible Food & Drink page.

Norwich’s food and drink scene caters to all manner of tastes and requirements. For dietary requirements, take note of:

Rosa’s Thai– coeliac menu and digital menu filterable by allergen.

Namaste Village– fully vegan and vegetarian.

The Last– vegan menu and caters to FODMAPs, alongside gluten-free and dairy-free.

Benedicts– dedicated vegetarian and pescatarian menus, adaptable to vegans, dairy-free and gluten-free with advanced notice.

Blue Joanna– fully gluten-free and dairy-free.

Cafe No. 33– dedicated vegan menu, dairy-free and gluten-free adaptable.

For more details and places to eat, visit our Accessible Food & Drink page.

Norwich has a selection of accommodation that is adapted to your needs. See below:

The Assembly House– a boutique B&B with 2 accessible, ground floor rooms. Room 3 is the most accessible- it’s wheelchair friendly and the bathroom offers roll-in access, grab rails, an accessible toilet and drench shower with seat.

Maids Head Hotel– a historic hotel with 1 fully accessible room, including a bathroom with walk-in shower, seat and rails, lowered sink and accessible toilet.

Dunston Hall– Elizabethan-style hotel with 6 accessible rooms on the ground floor and first floor, 2 with walk-in showers.

For more information, please see our Accessible Accommodation page. And for even more places to stay, please see our Stay page.

If you’re a family with accessibility needs, these are our top attractions for a great day out.

Norwich Castle Museum & Art Gallery– the UK’s most accessible castle, with step-free access, portable hearing loop, large print information, seating, braille labelling and captioned films. Free on-site Blue Badge parking and drop-off available, assistance dogs welcome and Changing Place toilet on-site.

ROARR!– the UK’s largest dinosaur park, with Changing Places toilet, strollers and scooters available to hire, free manual wheelchairs, ear defenders, quiet room and detailed guide to each attraction. Free on-site parking and assistance dogs welcome.

Cromer Pier– a Norfolk icon, home to the Pavilion Theatre, with step-free access, seats for assistance dogs, wheelchair seating, handsets and neck loops, and beach wheelchair to hire. Free to visit, assistance dogs welcome and on-site accessible toilets with 8 Blue Badge spaces a short 5-minute walk away.

Read our Accessible Family Day Out in Norwich and Norfolk blog for 3 mini itineraries!

Norwich is a great base to explore Norfolk and Norfolk has a number of great accessible attractions to enjoy on your visit, including those below:

Redwings– a horse sanctuary with step-free access, dedicated free parking, accessible toilet and a wheelchair available to use.

Banham Zoo– home to 100s of animals, with free WiFi, most pathways suitable for wheelchairs and mobility scooters, quiet areas, trail for autistic visitors, visual story, hearing loops and ear defenders.

Pensthorpe– a 700-acre nature reserve, with step-free access and wheelchair friendly route, free carer tickets, wheelchairs and scooters to hire, large print guides and pictorial representation.

Thursford– home to the Steam Museum and Christmas Spectacular, with step-free access, wheelchair storage, wheelchair seating, free parking and large print menus.

ROARR!– the UK’s largest dinosaur park, with Changing Places toilet, strollers and scooters available to hire, free manual wheelchairs, ear defenders, quiet room and detailed guide to each attraction.

Cromer Pier– a Norfolk icon, home to the Pavilion Theatre, with step-free access, seats for assistance dogs, wheelchair seating, handsets and neck loops, and beach wheelchair to hire.

Bure Valley Railway– Norfolk’s longest narrow gauge steam railway, with accessible station toilets, step-free access, assistance dogs travel free and 50% carer discount.

For even more options and information, please see our Accessible Attractions in Norfolk page.