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Accessible Shopping

Accessible Shopping

Whether you’re here to shop ’til you drop or you’re just browsing, there are lots of factors that make for a stress-free shopping experience. And don’t forget our amazing independents! Each store’s accessibility is subject to their individuality.

For accessible parking, step-free access, accessible toilets and more, here’s our guide to Norwich’s main accessible shopping destinations.

Accessible Attractions

Accessible Accommodation

 Accessible Need-To-Know

Accessible Itinerary

Norwich Map

Chantry Place
Shopping Centre | Chapelfield

Chantry Place is home to over 90 fantastic shops, cafés and restaurants, including national, international and local brands.

  • Step-free access- level access at all entrances and lifts between floors.
  • Accessible toilets- including a Changing Places toilet.
  • Accessible parking- x43 spaces in the car park (x27 on Level -1, x16 on Level -2).
  • Assistance dogs allowed.
  • Autism-friendly hours
  • Indoor seating

Chantry Place, 40-46 St Stephens Street, Norwich NR1 3SH
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01603 753344

Home – Chantry Place
Accessibility – Chantry Place 

White and modern interior of Chantry Place busy with shoppers in autumnal clothes. The floor is tiled and there is a an empty bench on the right, Visible high street brands include Zara, Hotel Chocolate and Tag Heuer.

Castle Quarter
Shopping Centre | Castle and Marketplace

Shop. Dine. Watch. Play. Castle Quarter comprises over 60 stores and food outlets, across five levels of retail and leisure. Castle Quarter is a member for Norwich City Dementia Action Alliance.

  • Step-free access- lifts between floors.
  • Accessible toilets- including a Changing Places toilet.
  • Accessible parking- x30 spaces across two car parks (x25 in Car Park 1; x5 in Car Park 2).
  • Indoor seating

100 Castle Meadow, Norwich NR1 3DD
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01603 766430
[email protected]

Castle Quarter Norwich
Accessibility – Castle Quarter Norwich

A birds eye view of castle Quarter from the food court. The building is bright and airy with bright windows on the left and tables and chairs in yellow and red. There are two open levels below showing shoppers milling about, with red, yellow and purple banners.

Jarrolds
Department Store | Norwich Lanes

Jarrolds is Norwich’s flagship independent department store with 5 floors and over 50 departments, including fashion, lifestyle, furniture, treatment rooms, restaurants and cafes.

  • Step-free access- via entrances on Exchange Street and London Street with lifts to other floors.
  • Accessible toilets

1 – 11 London Street, Norwich NR2 1JF
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01603 660661
[email protected]

Jarrolds Department Store | Norwich Norfolk UK 

Looking from Guildhall Hill towards the frontage of Jarrolds department store. The four storey building is a grand architectural style with three flags flying from the top. It has large windows and an entrance under the sign 'Jarrolds' with four pillars. On the left is a similar style building with convenience store at the bottom. On the right is a a tree and pedestrianised area alongside the store.

John Lewis Norwich
Department Store | Castle and Marketplace

John Lewis Norwich houses a wide selection of top brands alongside John Lewis own brand ranges which offer quality you’d expect at prices you wouldn’t.

  • Step-free access- via ground level entrance on Ber Street, lifts to other floors.
  • Accessible toilets
All Saints Green, Norwich NR1 3LX
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01603 660021
[email protected]

Norwich | John Lewis & Partners

A view of John Lewis across All Saints Green in summer, under a bright blue sky with bright greenery in the foreground on the left. The pedestrianised area in front of the shop is empty with two wooden benches. The building is brick, long and curved, with many uniformed windows.

Marks & Spencer
Department Store | Castle and Marketplace

Marks and Spencer Norwich branch is a large regional flagship store including a foodhall, cafes and evening bar.

  • Step-free access- ground level entrances and wide aisles.
  • Accessible toilets- accessed via a wheelchair lift.

Rampant Horse Street, Norwich NR2 1QR
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01603 761199

Marks & Spencer

Riverside Retail Park
Retail Park | Riverside

Norwich’s Riverside retail Park is easily accessible near the train station and home to high street favourites- from fashion and beauty to crafts, technology and a supermarket.

  • Step-free access- if stores have two floors, they have lifts.
  • Accessible toilets
  • Accessible parking
  • Wide, flat pathways
  • Large shops with wide aisles

Riverside Norwich | Plan My Visit